FAQ FOR PRINT@HOME TICKETS


Yes. You have to print the ticket and show it at the entrance together with your ID card.
This is unfortunately not possible with a "Print@Home Ticket". If you choose to buy a hard ticket (BUY & COLLECT TICKET) with us, you can pick it up at one of our official pick up points on the island, or you can even get it delivered to your hotel on Ibiza.
Tickets cannot be returned. If an event is cancelled without compensation, you can return your tickets within the scope of our General Terms and Conditions of Business and Sale and then receive a refund in the respective cases.
Of course you can transfer the tickets to another person, but commercial resale is forbidden.
Of course. You can always have your tickets resent free of charge at the following link:
Click here to have your ticket resent
No, because the QR code on the tickets is conclusive since it can only be used once. As long as it is legible and undamaged, this won't be a problem.

FAQ FOR CLICK&COLLECT TICKETS


A CLICK&COLLECT ticket is an official hard ticket. In this case you're not buying a Print@Home ticket but an official presale hard ticket which can be collected at one of our official ticket presale points.
You pay the 5 euros deposit payment per ticket online using our payment system. You will receive a ticket reservation by email which confirms your deposit payment and your hard ticket reservation. Print the ticket reservation and show it at one of our official pick up points. Pay the remaining balance in order to receive your official hard ticket. Enjoy the party.
Yes, your advantage compared to the door price will be between 5 and 15 €.
You can pick up the ticket until the day of the event even if the event already started.
Our official pick up points are verified, reliable and in the Ibiza ticket presale business since more than 15 years.
- Tantra Café at Playa d’en Bossa
- Zoo Bar, in the port of Ibiza town
- Rio Ibiza, in the marina of San Antonio
The deposit payment, usually 5 euros, is part of the ticket price. So you are NOT paying this on top.
Yes, this is possible, please let us know at least one day before you would like to get your tickets delivered to the hotel. Please note we will charge an extra fee of 10 euros for the delivery. This fee is per delivery (not per ticket).
Yes, you can use the deposit payment to purchase a ticket for another party. This can be arranged easily at one of our official pick up points.
Yes, you can get a refund of your deposit payment at one of our official pick up points.
No, this is not possible, Early Bird Tickets are only available as Print@Home tickets.

GENERAL FAQ


No. All system and payment fees are included in the ticket price. No additional fees for you.
The following payment methods are available: direct debit, credit card, and Paypal.
Payments via Paypal Plus are secure - no Paypal account is required.
To avoid misuse and protect your account data, our payment partner PayPal carries out a check. This means an error may occur when paying by direct debit.The account details must then be approved by PayPal for payment by direct debit. Please contact the free Paypal hotline and have your account details approved.
Have you already checked your SPAM folder? The email may have been sent there. If not, you can have your already ordered ticket resent here:
Sending tickets again
This confirmation is not an order confirmation, but only provides information that a direct debit is theoretically possible. Our payment partner PayPal carries out its own credit rating. This may mean that it is not possible to pay for your order by direct debit. You can then easily pay by credit card or PayPal.

Please call the free Paypal hotline in the event of payment problems, including regarding direct debit. Almost all problems can be fixed there.
Please send us a message via the contact form and we will resend you the tickets.